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IBM Retail User Group Partner Pavilion

August 26, 2015Mark — Posted in TechTOPICKS

Supporting the IBM Community, One Partnership at a Time

IBM Business Partners are forced to adapt and deal with new challenges from our retail customers. We are pressed to look beyond our offerings, into the channel, to provide an all-in-one solution. Acknowledging these demands, Retail Tech, has spent the last 12 years working with other’s and Business Partners to create a total solution for our customers.

The current point of sale market environment contains a number of possibilities (mobile payments, traditional check out, self-checkout, and customer service centers). It is the vendors responsibility to provide the complete solutions for their customers. Most partners cannot provide every part of the solution when considering product sourcing, integration, delivery logistics, on-site requirements and continuing support after the roll out is complete.  Retail Tech, on the other hand, lives our mission, “Create Your Ideal POS Solution,” by recognizing that each retailer has different requirements when responding to their individual needs. As strategic partners, we must acknowledge and take advantage of each others services and value-adds.

Retail Tech has carefully constructed a business strategy to address all components of a complete solution delivery system. We expanded and extended our offerings not only to end users, but more importantly, we have found many IBM Business Partners that require our services to supplement their area of expertise. Aside from selling point of sale hardware, Retail Tech now offers a variety of services that range from depot and advanced repair programs, integration and staging, and asset disposal services within EPA guidelines.  To facilitate implementation of these offerings, Retail Tech has invested in major expansions over time.  Our repair area has grown to 4 times the original size, with overall warehouse space reaching 120,000 sq. ft. In addition, our integration area has a capacity to produce 100 + systems per shift. With these upgrades, Retail Tech has facilitated the project management and space for large integration projects on behalf of others and their customers. We can custom-load any software onto IBM Hardware and drop ship in one, check stand ready box. This offer is attractive for any ISV or Business Partner who requires additional assets, time, space and personnel to perform all of the end user requirements themselves.

In seeking to enhance our business by working with retailers and partners, Retail Tech continues to remain vigilant to the ever changing retail environment and social demands.  IRUG will help our company maintain that focus by continuing to help us solve these business challenges.

IRUG: Adapting Through the Ages

An IBM Retail User Group Member since 2003, with a representative on the board for the past 3 years, Retail Tech is extremely passionate about the IRUG Association. The IBM Retail User Group originally began as an assembly of retailers meeting to solve common technology implementation problems. While this is still a foundation today, IRUG also has brought in Associates Members (Vendors) to exhibit and provide solutions and alternatives while focusing on future needs of the retailer. Mobility, PCI compliance, EMV implementation, coupons, self-checkout and IBM futures are examples of IRUG leadership in the retail space.  Beyond providing an exhaustive list of technology implementations, members support the organization through exhibiting, providing content for elective technical training sessions, and helping sponsor the annual conference and events. Similarly, the IRUG Association explores business opportunities with other partners and associations (NRF and ARTS).

This was the case with last year’s IRUG Innovation Award winner, selected by the retail members. While performing the project management duties for the retailer, the major business partner pulled together the hardware and software suppliers to build a full service team through Business Partner relations.  The entire project was finished in record time, on schedule, and under budget. IRUG affords the medium to sort out applicable complementary partnerships as our reliance on these relationships continues to grow.

Business Partners are also recognizing a greater pressure from both the customer and IBM.  While retailers want to minimize their points of contact to deliver the “complete solution,” IBM is looking to their channel for more support. Vendor management is now expected of a major supplier for sourcing, coordinating, and delivering all or most products required in the complete solution. IRUG membership supports this continued initiative on behalf of both IBM and the retail customers.

 

Customer Checkout Getting Easier, Faster, Smarter with IBM Retail Systems

January 20, 2012Mark — Posted in News

ARMONK, N.Y., Jan. 17, 2012 /PRNewswire/ — IBM (NYSE: IBM) today announced retail technology aimed at empowering “bricks-and-mortar” retailers to claim their place at the center of the newest multichannel shopping trends. The technology is part of a growing number of IBM Smarter Commerce offerings designed to enable consumers to do inside a store anything they can do remotely using laptops, cell phones or other types of shopping devices.

“The popularity and acceptance of e-commerce, mobile devices, and social media continues to explode around us, but customers tell us that the store remains the best means for retailers to communicate with shoppers and offer them a positive brand experience,” said Steve Ladwig, general manager, IBM Retail Store Solutions. “The new line of IBM smarter checkout offerings allows retailers to deliver timely, relevant information, products and services to multiple points of commerce. Simply, transforming the traditional transaction process to give the customer a seamless experience across all touch points puts stores on par with the speed and convenience shoppers enjoy through purely on-line or mobile channels. Plus, with the investments retailers are making in analytics and next-best action capabilities, smarter checkout should enhance their ability to act on customer insights.”

According to a recent IBM Institute of Business Value (IBV) study, retailers are struggling to stay profitable, productive and competitive while trying to satisfy and retain a new breed of customers who are more price conscious and demanding — consumers who expect to engage with brands when and how they want through multiple integrated channels such as the web, mobile, social media, and the phone, remotely as well as in the traditional retail store. The survey also indicated that consumers consider the traditional store their number one place to shop. In addition to normal shopping, important parts of e-commerce or mobile transactions still occur at the store, such as pick-up, return, and other in-store services, with 85 percent of purchase decisions made in the store.

 

The Winn-Dixie supermarket chain is among a number of IBM clients using IBM retail technology to “revolutionize” customer checkout and expand brand loyalty programs. Winn-Dixie is known for using technology to support health and fresh guests’ selections and other business strategies that help transform customer service, speed innovation and increase operational efficiency at its 484 store locations and other store formats across the Southeastern United States. Based in Jacksonville, Florida, the retailer is deploying a network of IBM SurePOS 700 systems as part of a plan to build smarter retail stores across the entire operation, from point-of-sale to enterprise.

“This new technology will help introduce services quickly and seamlessly to improve our guests’ shopping experience,” said Maura Hart, Winn-Dixie group vice president and CIO.

IBM offers retailers immersive, service-oriented, profit-generating technology that supports the newest trends, from mobile shopping to remote management, to easy to wake “deep sleep” power automation for service on demand. Its next generation store operating platform, IBM 4690 OS, Version 6.3, provides retailers proven, industry-leading technology capable of taking customer service and in-store transformation to entirely new levels. It includes flexible and dynamic Java6 and Firefox browser capabilities that expand checkout functionality, and open up third-party and cross-channel sales opportunities to help make the point-of-sale a new profit center, while managing business complexity and risk.

The IBM SurePOS 700 Series brings the power and high-performance that retailers need to handle demanding customer service solutions and deliver deeper, more profitable relationships. A choice of configurations and new designs make the system easy to place in more retail environments than ever before.

The new IBM SurePOS 300 Series is for retailers who need a versatile point-of-sale system for smaller spaces, and need advanced technology to drive high-demand store solutions with the lowest possible risk and cost. Now available for the first time with IBM 4690 OS, the IBM SurePOS 300 makes it easy for retailers of all sizes to make checkout smarter and more profitable.

IBM is the world’s number one point-of-sale solution provider, offering clients rugged, rock-solid systems that provide virtually tool-free serviceability for around-the-clock performance. IBM’s powerful SurePOS 700, SurePOS 300 systems, 4690 Operating System, and select IBM System x and BladeCenter servers, support existing store systems and peripherals, as well as allow retailers to deploy new technology with close to plug-and-play efficiency.

The new products will be available worldwide during first half 2012.

About IBM
For additional information about IBM Smarter Checkout solutions, visit: www.ibm.com/products/retail/smartercheckout.

IBM, SurePOS 700, SurePOS 300, 4690 Operating System, System x, and BladeCenter are trademarks or registered trademarks of International Business Machines Corporation in the U.S. and/or other countries.

Other company products are trademarks or registered trademarks of their respective companies in the U.S. and/or other countries.

About Retail Tech

Retail Tech is a Premier IBM Business Partner and the IBM POS Consignment Vendor. As an industry leading point of sale reseller, at Retail Tech, we pride ourselves on our ability to provide any solution for any budget. In fact, when it comes to point of sale hardware, we do it all. Ask us how we can extend your hardware lifecycle, provide system integration and logistic services, create hybrid solutions, reduce your hardware maintenance costs, and provide end of life hardware disposal.

James E. (Jim) Smith
IBM External Relations
(914) 766-4385 or 203-232-7000 (cell)
[email protected]
http://facebook.com/Jim0528

Retail Tech receives Innovation Award at IBM Retail User Group

June 3, 2011Mark — Posted in Latest News

Chanhassen, MN – May 17, 2011 The IBM Retail User Group announced Retail Tech, Inc. as the award winner of the 2011 Retail Innovation Award on behalf of the solution provided for Duane Reade. Every year, IBM Retail User Group sponsors a competition for Retailers and Associate Members to vote for this prestigious award. The Innovation Award was announced the second day of the 34th Annual Conference in Orlando.

The Duane Reade project scope consisted of converting approximately 82 Duane Reade stores from IBM’s Chain Sales Point-of-Sale (POS) application to RTC’s StoreMS POS application and implementing the government’s Medagate program into all 250 stores in only 60 days. Download the Duane Reade Case Study to read more.  

While the nomination was submitted by Retail Tech, Agilysys and RTC were essential in the solution provided for Duane Reade. 

Other related articles:

Duane Reade Wins IBM Retail User Group’s Innovation Award

Duane Reade Honored by IBM Retail User Group

About the IBM Retail User Group
The IBM Retail Users Group has, for over thirty years, provided a platform for hundreds of retailers, IBM and IBM Business Partners to advance retail systems technology. One of the last of the “true” User Groups, it is owned and run by the representatives of over 300 Retail companies that make up it’s membership. The group focuses on advancing the state of the art of retail technology for all aspects of the retail enterprise. It is an independently-run, mutual benefit organization of IBM retail solution users, and providers of support products and services.


IBM Retail User Group: It’s Not Too Late to Register!

May 6, 2011Mark — Posted in News

IRUG is IBM’s permier event for retailers and solution providers to network and harvest mutually benefical relationships. As a proud sponsor of the 34th annual IBM Retail User Group, Retail Tech is excited to meet with existing clients and share our value with new customers!  If you are not yet registered, there is still time to       sign up! 

IRUG will be held at the beautiful Omni Orlando Resort at Championsgate. The vendors will be located in the National Ballroom B-D. With less than 60 exhibitors, it will give retailers a chance to network with the top IBM Business Partners as well as discussing successful solutions amongst their peers.

With industry leading speakers and a number of topics surrounding “Tools to Captivate the Connected Customer,” attendees will leave the conference with a myriad of knowledge as well as exciting new IBM partnerships.

Speakers and topics include:

James Canton, Ph. D.: Futurist, Author and Visionary Business Advisor: “Future Smart: Managing Extreme Change”

Steve Ladwig: General Manager: IBM Retail Store Solutions: “Mobilize – Why You Should Act NOW!”

Richard Gilbert: Director of Store Systems: Duane Reade Inc: “The Point of Sale Journey from the Cigar Box to the Cloud”

Andrew B. Morris: CEO & Founder: Morris Advisors, Inc.: “The Mobilized Merchant”

Chris Schwanz: National Accounts Program Manager: International Dairy Queen: “PCI Compliance in Franchised Enviroments”

Richard E. Mader: President of Mader International Consulting (MIC): Executive Director, ARTS: “Shopping Experience in the Palm of their Hand”

Daniel L. Hopping: President and CEO: Next Retail Group, Inc.: “The Future of Consumer Culture”

 
Make sure to stop by booth #32 to visit Retail Tech! Get in touch with us before the event; we would love to set-up a personalized meeting with you!
 
Follow @IBMRetail and @RetailTechInc for the latest updates from the conference.
Use #IRUG to communicate with other attendees!
 
Like the IRUG facebook page!


IBM Retail User Group: The Partner Pavilion Highlights Retail Tech Inc.

April 14, 2011Mark — Posted in News

Headed to IBM Retail User Group in May? Read this article in The Partner Pavilion to learn more about what makes Retail Tech a Premier IBM Business Partner, and why we are your best choice for both new and refurbished IBM products.

The Partner Pavilion
Retail Tech, Inc. – Customer Driven, Focused on Growth, bring Partnership and Value to the Retail Members of IBM Retail User Group.
By: Steve Biccum, Retail Tech, Inc. an Associate Member, IBM Retail User Group

In this issue of the POST, the “Partner Pavilion” is pleased to highlight Retail Tech; one of the long term associate members of the IBM Retail User Group. It is fitting and appropriate the User Group highlight the contribution of the associate members to the success and longevity of the organization. Today, Steven Biccum, Marketing and Sales Support Director, Retail Tech, Inc. serves as an associate director on the IRUG board. Over the years, as the organization grew, their focus broadened to include the diversified POS and in-store platforms. It was this diversification, and the introduction and inclusion of associate members like Retail Tech that broadened IRUG’s contribution to total retail solution. Today IBM retail business partners like Retail Tech comprise a large segment of the membership.

Committed from the Start

For the team at Retail Tech, the focus has always been on customer service. From the time Bob Spinner and Cindy Bauer, two industry-focused entrepreneurs, had the idea to begin a point-of-sale (POS) company offering a low-cost alternative to new POS equipment and parts, they had their mission in mind: to provide quality, low-cost hardware solutions with a rapid response. That mission, customer commitment and incredible level of service has allowed Retail Tech to evolve into a full-service POS company. Comprising more than 100 years of industry experience amongst the team, Retail Tech’s customers are receiving a level of service and support that enables them to be successful and economically stable. Retail Tech’s objective is simple: to provide quality IBM pointof-sale equipment to its customers. An objective every member of the Retail Tech teams takes to heart.

Growth, Expansion Bring Continued Success

To be sure, Retail Tech’s growth in the industry has been significant – that team of two has grown to include more than 40 dedicated employees, focused on delivering sales, financing, marketing and technical support to customers in the retail, supermarket, hospitality, and food service industries, while also providing POS parts and depot repairs and maintenance parts acquisition and sales. And what was a 15,000-squarefoot facility in the beginning has grown to 220,000-square-feet. Retail Tech takes the security of its facility very seriously, having implemented a comprehensive access control system complete with badge readers, guest escorts and vendor badges, as well as a monitoring system that includes video surveillance and off-hour security systems. Additionally, the company has instituted an asset security system, protecting all data, including its RTI IT systems and requiring user authorization. Through its continued and consistent growth, Retail Tech has been able to expand its business base, by adding new business segments, such as supermarkets and specialty stores. This enhanced focus allows Retail Tech’s customers to broaden their technology offerings to ensure they are equipped with a POS solution that can help them be more efficient. As a strategic IBM Business Partner, Retail Tech is able to outfit its customers with new hardware solutions, helping them to extend their current offerings and fulfilling any new requirements. Retail Tech provides upgrades to its customers’ base units and peripherals. Retail Tech is continuously looking at ways to enhance its own offering by partnering with other IBM Business Partners to deliver hardware, software and services. This enables both partners to grow their business, focus on their core competencies and ensure the retailers’ needs are met.

New Relationships, Great Opportunities

Retail Tech’s business has been transformed due to its unique relationship with IBM. In 2002, Retail Tech was awarded the IBM/IGF (IBM Global Financing) POS Consignment Vendor contract. Further proof of Retail Tech’s commitment to IBM and its customers, is the number of certifications the company holds, including IBM Maintenance and IBM Authorized Warranty Service Provider (POS). Retail Tech is a member of RSPA, the Retail Solutions Provider Association, as well as a Symbol/Motorola Business Partner, Epson Envision VAR/Top Tier Partner and an authorized Panasonic Reseller. Retail Tech is an IBM Business Partner and sells all of the current Retail Store Solution POS products. Retail Tech was awarded the IBM Market Growth Achievement Award in 2007 and in 2008 The Sales Leadership Award, underscoring its dedication to growth, superior service and support.

Strong Partnerships Bring Continued Growth

While the economy has certainly hit the industry hard, the need for superior products, service and support remains unchanged. To that end, the company has not waivered in its delivery of industry-leading products, services and solutions. By listening to its customers and meeting their needs, Retail Tech has not only continued to grow, it has actually strengthened its relationships with its customers. No doubt, strong partnerships and established relationships bring success to all involved. It is the involvement and support of associate members like Retail Tech and many others that bring value and benefit to the retail members of IRUG.

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Retail Tech, Inc.
1501 Park Road
Chanhassen, MN 55317

Toll Free: 1.877.580.9687
Phone: 952.380.0493

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