An Onsite solution is a perfect fit for a retailer who wants to be proactive about their maintenance requirements. Retail Tech’s Onsite offering is as easy as notifying your account representative of your need. We will then respond directly to your site and deliver you service. Whether the request is for a particular product, integrated system or a line of products – an Onsite plan with Retail Tech is a smart choice.
With Onsite services, Retail Tech closely manages every service event and the overall process from initial planning to final completion. You can be assured that your services needs are being met using a combination of best practices and proven methodologies specifically designed for your locations. This creates a foundation for a repeatable process which yields and efficient resolution, all the while producing the maximum benefit to your locations.
Retail Tech’s Onsite Offerings Include:
- Service representative responds directly to your covered site for service
- Service level response = emergency, 4 hour, 8 hour, or next day
- Service coverage area = US, Hawaii, Alaska, Puerto Rico and Canada
- Typically includes management and shipping of spare components
- Retail Tech Inc. Certified Project Management = a complete project management service in which we are involved at every turn along the way in the planning, execution, and overall management and delivery of your project.
Onsite Services Offered:
- Break/Fix Maintenance
- Hardware Installations
- Site De-Installations
- Preventative Maintenance
- Site Standardization
- Site Surveys
- Cable Clean-Ups