An Onsite solution is a perfect fit for a retailer who wants to be proactive about their maintenance requirements. Retail Tech’s Onsite offering is as easy as notifying your account representative of your need. We will then respond directly to your site and deliver you service.
Use These Tips to Prevent Theft and Fraud
With an increase of mobile technology and online banking, security breaches and stolen identity have become more common in retail businesses. Even large companies have been breached, and the consumer information has been released. To prevent theft and fraud, My Digital Shield has provided some tips to implement in your point-of-sale systems:
- Strong Passwords: A surprising number of data breaches happen because business owners fail to use a smart password. They either use the default passwords, which almost always get revealed and exploited as the years pass, or they use passwords that are weak and easy to guess. Passwords that are single dictionary words without varied characters can be easily cracked by even novice hackers. The best passwords are alphanumeric, mix capital and lower case letters, and contain varied symbols. To prevent online breaches after a physical store break-in, the password should not be written down and left in the open or on a pad of paper.
- Up-To-Date Hardware: Out of date machines are much easier to bypass than newer machines…POS equipment isn’t designed to last forever. As such, they need to be replaced when it’s time.
- Protecting POS Credentials: This is important for small business owners and POS vendors. Once credentials get out into the open, “breach” becomes plural, as the credentials can often be used on all clients using the same POS software. POS vendors need to use the same smart password protocols as small businesses, and they would be wise to use different passwords for each individual client rather than using the same for all, which could cause widespread problems.
- Avoid Web Browsing on POS Terminals: An easy way to expose POS software vulnerabilities is to browse the web and accidentally download malware through a malicious website or a phishing scam. Best practice is to do all web work on a separate computer, or restrict where and what employees can browse. On both the separate computer and the POS terminal, an absolute must is…
- Good Antivirus Protection: All of the above practices mean nothing without quality protection in place. A strong firewall, denial of service defense, intrusion protection, malware/virus protection, encryption, and so on, are all essentials for small businesses to stay ahead of the curve.
For questions regarding POS systems, and to find the right POS system for you, visit our website at or call toll free at 1-877-580-9687.
Is It Time to Add Mobile Technology to Your POS System?
A large percent of consumers have a smart phone or other mobile device, and the numbers will continue to rise as the price of devices continues to decrease. With the advent of online banking and mobile payments, businesses have taken to implementing a form of point of sale system that will collaborate with the mobile technology. The top 3 benefits of POS mobility, as reported by MagStar, are explained below:
- Rapidly Changing Customer Preferences
The inability of retailers to provide a personalized customer experience is what makes the flexibility of mobile so attractive. Sixty-five percent of retailers targeted in the study claimed that mobile POS has already been identified as one of the key ways to help with line busting and decreasing customer service wait times. POS Mobility has also been defined as a key objective in the effort to modernize and augment the traditional POS experience to better meet customers’ growing technological and personal expectations.
- Multi-system Integration with Applications
Multi-system integration with applications is important to top retailers. Forty-two percent of respondents named POS integration with other applications as a key priority as well as the implementation of dynamic marketing content through mobile devices (29%).
When you consider how many retailers (74%) operate in information silos as indicated by another Aberdeen Research Report, it makes sense that retailers would want to store customer information and purchase history all in one centralized database that could then integrate with multiple applications such as a mobile device.
- Mobile Applications Can Solve Retail Pain Points
The interest in POS mobility makes sense when you consider that retailers often desire to know more about their customers, but don’t want to have them wait in longer checkout lines just to acquire this data. After waiting thirty minutes in a checkout line, many customers would balk at the concept of a “loyalty program”. This concern is one of the reasons why retailers today actually know very little about their customers. POS mobility helps speed up customer interactions outside of the checkout lane while providing a more engaging, personalized retail experience.
For questions regarding POS systems, and to find the right POS system for you, visit our website at http://retailtechinc.com/ or call us toll free at 1-877-580-9687.
Retail Tech’s custom solution’s team understands what it takes to get a project done. Our trained technicians build your unique solutions to spec. And we understand the importance of doing it right, on time, and cost effectively.
We are able to provide many of today’s top-market Retail Store IT solutions so that our team can design, develop, and implement the right solution for you. From server and POS hardware and software integration, to configuration and testing, to delivering lane-ready systems to your front door, we offer a full spectrum of custom store solutions.
- Hardware and software integration and configuration
- Third-party or end-user custom configuration
- The ability for customers to integrate customer-owned product and purchased product
- Custom image management for customer supplied images
- Pre-bundled and pre-built custom hardware/ software solutions
- Full hardware functionality and diagnostic testing
- BIOS/ Firmware upgrade and system setting configuration
- Hardware/ software burn-in
- Hardware and software script testing
- Full functionality testing
- Custom labeling/ asset tagging
- Custom packaging which allows completely configured plug-n-play solutions delivered directly to the end-user site
- Custom reporting
- Installation and maintenance services
- Recycling and repurposing of older de-installed hardware
- Data destruction services
Many customers, by consolidating their hardware and service needs with Retail Tech, realize the exceptional standards in service, reliability and, cost effectiveness. We take pride in our ability to provide any solution for any budget. Let us be your store’s systems solution! Call today at 952.380.0493 or visit RetailTechInc.com.
Supporting the IBM Community, One Partnership at a Time
IBM Business Partners are forced to adapt and deal with new challenges from our retail customers. We are pressed to look beyond our offerings, into the channel, to provide an all-in-one solution. Acknowledging these demands, Retail Tech, has spent the last 12 years working with other’s and Business Partners to create a total solution for our customers.
The current point of sale market environment contains a number of possibilities (mobile payments, traditional check out, self-checkout, and customer service centers). It is the vendors responsibility to provide the complete solutions for their customers. Most partners cannot provide every part of the solution when considering product sourcing, integration, delivery logistics, on-site requirements and continuing support after the roll out is complete. Retail Tech, on the other hand, lives our mission, “Create Your Ideal POS Solution,” by recognizing that each retailer has different requirements when responding to their individual needs. As strategic partners, we must acknowledge and take advantage of each others services and value-adds.
Retail Tech has carefully constructed a business strategy to address all components of a complete solution delivery system. We expanded and extended our offerings not only to end users, but more importantly, we have found many IBM Business Partners that require our services to supplement their area of expertise. Aside from selling point of sale hardware, Retail Tech now offers a variety of services that range from depot and advanced repair programs, integration and staging, and asset disposal services within EPA guidelines. To facilitate implementation of these offerings, Retail Tech has invested in major expansions over time. Our repair area has grown to 4 times the original size, with overall warehouse space reaching 120,000 sq. ft. In addition, our integration area has a capacity to produce 100 + systems per shift. With these upgrades, Retail Tech has facilitated the project management and space for large integration projects on behalf of others and their customers. We can custom-load any software onto IBM Hardware and drop ship in one, check stand ready box. This offer is attractive for any ISV or Business Partner who requires additional assets, time, space and personnel to perform all of the end user requirements themselves.
In seeking to enhance our business by working with retailers and partners, Retail Tech continues to remain vigilant to the ever changing retail environment and social demands. IRUG will help our company maintain that focus by continuing to help us solve these business challenges.
IRUG: Adapting Through the Ages
An IBM Retail User Group Member since 2003, with a representative on the board for the past 3 years, Retail Tech is extremely passionate about the IRUG Association. The IBM Retail User Group originally began as an assembly of retailers meeting to solve common technology implementation problems. While this is still a foundation today, IRUG also has brought in Associates Members (Vendors) to exhibit and provide solutions and alternatives while focusing on future needs of the retailer. Mobility, PCI compliance, EMV implementation, coupons, self-checkout and IBM futures are examples of IRUG leadership in the retail space. Beyond providing an exhaustive list of technology implementations, members support the organization through exhibiting, providing content for elective technical training sessions, and helping sponsor the annual conference and events. Similarly, the IRUG Association explores business opportunities with other partners and associations (NRF and ARTS).
This was the case with last year’s IRUG Innovation Award winner, selected by the retail members. While performing the project management duties for the retailer, the major business partner pulled together the hardware and software suppliers to build a full service team through Business Partner relations. The entire project was finished in record time, on schedule, and under budget. IRUG affords the medium to sort out applicable complementary partnerships as our reliance on these relationships continues to grow.
Business Partners are also recognizing a greater pressure from both the customer and IBM. While retailers want to minimize their points of contact to deliver the “complete solution,” IBM is looking to their channel for more support. Vendor management is now expected of a major supplier for sourcing, coordinating, and delivering all or most products required in the complete solution. IRUG membership supports this continued initiative on behalf of both IBM and the retail customers.